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Helen Redfern
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Senior Project Manager/ Business Analyst in Group Ops Solution Delivery (GOSD) - Architecture, Strategy and Innovation.Credit Suisse
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Various roles in the Continental European Service Centre, Credit Suisse

Used German and French language skills to buy and sell investment funds for European clients. Trained and supervised team. Worked with the team and IT to improve systems and processes. Co-ordinated department-wide projects.

Technical Project Specialist and Training Co-ordinator in Trade Settlements, Credit Suisse

Worked with the team and IT to implement changes to systems and processes. Co-ordinated training across the department.

Assistant Manager in Trade Settlements (along with previous project/training role), Credit Suisse

Managed small team settling FX and Money Market trades. Liaised with trading desks and counterparty banks to resolve issues.

Senior Analyst in Trade Settlements, Credit Suisse

Investigated and resolved issues to enable timely settlement of trades (e.g. where we pay cash to a counterparty bank and receive back securities). Liaised with counterparties, clients and trade support.

Senior Project Manager/ Business Analyst in Group Ops Solution Delivery (GOSD) - Architecture, Strategy and Innovation.
Credit Suisse

Architecture looks at how everything (systems, processes, functions) fits together and works towards improvement strategies - e.g. for tasks to be performed just once rather than multiple times across multiple systems. Projects are often large and multi-year. My role is mainly project-management but in previous roles I also performed analysis and came up with solutions to issues. I have a friendly and helpful team and a supportive manager who gives me the flexibility to manage my own time. My working hours are reasonable as a rule. Through the many extra-curricular activities at the bank (e.g. running, charity-work, social events) I have met lots of fun and interesting people in this role. I've learnt a lot both on the job and through training courses and have also obtained 2 professional qualifications (in Project Management and Business Analysis).

My day-job doesn’t really meet my teenage dream but benefits are good and I enjoy the variety, organising and co-ordinating activities, learning new things and working with intelligent people.

I pack my free time with things I am passionate about: I teach piano fortnightly as part of the bank’s Musical Partner scheme and I work at music festivals in the summer; I manage Homing for my local Cats Protection and walk dogs at my local RSPCA; I study Greek and Spanish and have spent 4 holidays working at an animal shelter in the Greek island of Kefalonia.

German, Spanish, French, Greek
Accounting, banking & finance

You don’t always realise what you’re good at and what kind of work you might enjoy. There is always a job to suit everyone so do what you enjoy, aim high and take pride in your work. If you can’t find a job that lives up to your dream then use your free time to pursue what you love.

My Education
BA Honours German and French Studies
Lancaster University
Lancaster, England
Blythe Bridge High School
More about me

I had dreamed of a career in writing, acting or music - and somehow working with animals! However, while working on a local theatre production I realised I would probably prefer working in a faster-paced environment.
At Lancaster University we had to study 3 subjects in our first year. I had booked on an English Literature 3-year course: my other subjects were French and Intensive German. At the end of that year I changed my degree to a 4-year German and French Studies course (with 1 unit of English Literature – Shakespeare) and included literature modules within both my language modules. I spent my 3rd year working in Germany in 3 colleges as an English Language teaching assistant and in 2 bars/ restaurants.
When I left uni. I considered taking a post-graduate Translation course but then found a role in an investment company using both German and French. I knew nothing about the financial world but learnt on the job and took further qualifications at work.

At uni I would have delayed the German literature module from the 2nd year to my final year; studying Goethe and other writers after only 1 year of learning the language was very challenging and time-consuming!

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